Shipping and return policies for Dark Horizon Records

Shipping Info
Orders are generally shipped within 48 hours (2 business days) after they have been billed, however some exceptions do occur.

We ship using: USPS, UPS, FEDEX (Your choice of service)
Return Policy
We want all our customers to be happy with their purchases. However, please note that we are not responsible for orders that arrive to you damaged by the shipping courier. We will never ship you a damaged item; any damaged or missing packages should be reported to your local Postmaster (or appropriate courier). If you receive an item other than what you ordered or an item with a manufacturing defect, simply contact us through the customer service email: All returns for defective items will get a new copy of the same item in return unless stock limitations force us to send an alternative. This is why you should always list alternative selections in our NOTES section of the order form/shopping cart order page.

If you have received a defective item, please return to:
Dark Horizon Records Attn: Exchange Request 6435 West Jefferson Blvd. #666 Fort Wayne, Indiana 46804

*Note: Make sure you know what you’re buying before purchasing. We will not refund an item based on personal distastes!